Terms & Conditions

1. Introduction
1.1 Please read these terms and conditions carefully before booking any services from LandFlight.com, ("LandFlight.com", "we" or "us"). By clicking on the "I Accept" button during the online booking process, you agree to be legally bound by these terms and conditions as they may be modified and posted on our web site from time to time.

1.2 By booking any services from LandFlight.com, you agree to be legally bound by the terms and conditions of use as they apply to your booking. These terms and conditions apply to all services supplied by us to you and these are the only terms and conditions that will apply, unless otherwise agreed by us in writing.

1.3 If you do not wish to be bound by these terms and conditions then regrettably you may not book any services from LandFlight.com.

2 Booking
2.1 To book a service you must follow the booking procedures set out on the booking pages of our web site. All website bookings must be placed at least 48 hours in advance of your departure.

2.2 Bookings within 48 hours of your departure may only be accepted, subject to availability, by telephoning our Head Office. All telephone bookings and bookings taken within 48 hours of departure will be subject to a 12% handling charge per booking. A booking is a single journey, Postcode to Airport or Airport to Postcode. When a return journey booking is made this is stored as two separate journeys, an outbound and a return.

2.3 LandFlight.com is entitled to refuse any booking placed by you. If your booking is accepted, we will confirm acceptance to you by electronic means ("Confirmation") to the e-mail address you have given on your booking.

2.4 Where two or more people are included on the same booking, the person purchasing the booking shall be deemed to be acting as an agent for both or all members of the party and accepts these booking conditions on behalf of each member of the party.

2.5 You promise that all details you provide to us for the purpose of purchasing the service will be correct, that the credit or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of the service. Please note you must be 18 years or over to purchase the service, using the payment method displayed on our website. We reserve the right to obtain validation of your credit or debit card details (where applicable) before providing you with the service. If validation cannot be obtained and payment is not made, we reserve the right to cancel the confirmation and the service will not be performed. We will advise you as soon as possible to the e-mail address you have given us if we have to cancel the service you have booked.

2.6 The confirmation email or fax is your ticket. This ticket must be presented to the LandFlight.com chauffeur for verification before travelling. It is your responsibility to travel with the booking confirmation which lists arrival instructions and relevant contact numbers in the event of an emergency. This requirement is made clear at the end of the booking process. LandFlight.com accept no responsibility or compensation claims for any loss of service should the customer not travel with their booking confirmation.

3 Prices and Payment
3.1 Details of our prices for the service, and the procedures for payment are displayed on our web site. The price of any service is the price displayed on our web site or quoted at the date and time of your booking.

3.2 You must tell us when you book, how many people you are booking for. You must select the vehicle type appropriate to adequately accommodate the number of passengers and baggage that is displayed on our website. Further baggage may be carried at the discretion of the vehicle chauffeur but this may be subject to a further charge for which you will be liable at the time.

3.3 Any oversized baggage must be declared at the time of booking e.g. ski equipment, golf clubs etc., and you must select a suitable vehicle type appropriate to the volume of baggage you wish to accommodate. In the event of undeclared excess baggage, or, if in the opinion of the vehicle chauffeur, the volume or weight of baggage is excessive, we reserve the right to refuse to transport all or part of the baggage.

3.4 You must pay by credit or debit card at the time of booking as set out on the booking page of our web site or as quoted to you. Credit and charge cards accepted by LandFlight.com are set out on the booking page of our web site.

4 Performance
4.1 Travelling time indicated on our website is only an estimate based on good road conditions and should not be relied upon. It is your responsibility to ensure that you allow sufficient time for your journey. We will use all reasonable efforts to ensure that your vehicle collects you from your collection point at the time set out in your confirmation. However, we will not be liable for any loss or costs you may suffer or incur (including for example any missed flight) through any reasonable or unavoidable delays or due to you missing or being late for your scheduled pick up.

4.2 If your inbound flight is delayed, your Service will automatically be amended and your chauffeur will collect you at your revised time of arrival.

4.3 We have no responsibility or liability to you for any delay in arriving at any destination for any reason after leaving the Pick Up address.

4.4 Our chauffeurs will use their own judgement to drive at reasonable speeds in relation to the law and prevailing road conditions and you may not ask our chauffeur to exceed the speed limit under any circumstances.

4.5 Unless we have agreed with you that a particular route should be used, our chauffeurs will use their own judgement as to the most appropriate route to a destination, whether or not it is the shortest route.

4.6 Smoking is not permitted in any vehicle.

4.7 Consumption of alcoholic drink is not permitted in any vehicle. We reserve the right to refuse to carry any person who appears in the opinion of the chauffeur to be under the influence of alcohol or drugs and/or whose behaviour is considered to pose a threat to the chauffeur, the vehicle or other passengers.

4.8 Vehicle types shown on our website are indicative only and the actual model provided for the service may vary. We reserve the right at any time to provide a vehicle which is of a larger capacity than that which you have selected.

4.9 Where a vehicle is not available from our fleet for any reason whatsoever we reserve the right to hire in from other contractors to satisfy your journey requirements. Subcontractors may not be registered to BS EN ISO 9001.

4.10 If the Service delivered is not what you booked or is not performed with reasonable skill and care, LandFlight.com will refund up to a maximum of the fare paid and, if the Service is not performed at all, we will refund reasonable costs incurred by you due to the failure. All the above will be dependant upon any and all supporting information and at our discretion only.

4.11 It is the customers obligation to do all in his/her power to mitigate any loss.

4.12 If you have any complaints, you should direct them to us by letter, email or fax at our Head Office address listed in these Terms and Conditions. LandFlight.com will endeavour to resolve all service issues within 14 days of receipt of your notification.

4.13 Please note that LandFlight.com must receive any complaints in writing within 14 days of travel or the return booking date.

5 Amendment, Cancellation Charges and Fees
5.1 The destination and pick up addresses on your booking confirmation are the addresses to which you will disembark and embark. Should you wish to change these or any other details, this must be done in writing by email or fax directly to our Head Office address prior to your date of travel.

5.2 A booking is a single journey, Postcode to Airport or Airport to Postcode. When a return journey booking is made this is stored as two separate journeys. Charges will be applied to each journey accordingly where an amendment or cancellation occurs.

5.3 You authorise us to charge any additional fees which may become payable in the course of you using our services to the Credit/Debit card entered and validated on our website during the booking process. If the said Credit/Debit card has passed it expiry date before your booking has been completed you agree to provide a valid Credit/Debit card to cover any appropriate additional charges which may become due.

5.4 Cancelling a Booking -  Customers are entitled to cancel a booking by recorded letter, email or fax. The booking will be deemed to be cancelled on the date that LandFlight.com receives the letter, email or fax at our Head Office address listed in these terms and conditions, whereupon the following refunds will be applied.
• Up to 48 hours before booked pick up time -100% refund of paid fare less £25 administration fee
• 48 to 12 hours before booked pick up time -  50% refund of paid fare
• 12 to 6 hours before booked pick up time -  10% refund of paid fare
• Less than 6 hours before booked pick up time - 0% refund of paid fare

5.5 Amending a Booking - Amendments will only be accepted up to 12 hours prior to the booked pick up time and agreed by us subject to availability. An amendment charge of £10 will be applied to a booking each time one or more of the following booking parameters are changed, plus any difference between the fare paid and the new fare applicable to your revised transfer details. If the new fare is lower, no refund applies.

• Change a destination address
• Change a pick up address
• Change a pick up time
• Change a pick up date
• Change of vehicle capacity (Passenger or luggage)
• This list is not exhaustive

5.6 A minimum Soiling Charge of £50 will become payable by you for any cleaning or valet required for our vehicle if any passenger causes any spillage or suffers from illness or in any way causes the cleanliness of the vehicle to be of a lower standard than at the Pick Up time. We reserve the right to charge extra for any downtime caused by vehicle(s) being taken off the road for cleaning.

5.7 You accept responsibility and will indemnify us for any internal or external damage caused or cited to be caused to the vehicle by you or any member of your party no matter how the damage is caused.

6 Delayed Pick Up

6.1 From a Post Code address – We will allow 15 minutes of free waiting time at your booked Post Code address pick up. If you fail to show at the pick up point, or make contact, after 15 minutes of your booked pick up time, we will consider the booking to have been cancelled and a cancellation charge will be applied. If contact is made at the Post Code address but you delay the vehicle departure by more than 15 minutes, a waiting time charge of £7.50 for each additional 15 minutes, or part thereof, after the booked pick up time will be applied.

6.2 From an Airport - We will monitor inbound flights and adjust pick up times accordingly. We will allow 60 minutes of free waiting time at the airport after the flight landing time to allow you to clear baggage reclaim and customs. If contact is made at the Airport during the 60 minutes after landing but you delay the vehicle departure, a waiting time charge of £7.50, for each additional 15 minutes, or part thereof, will be applied. If you fail to show, or make contact, after 60 minutes of your flight landing time, we will endeavour to contact you on any mobile telephone number that you have supplied as a contact number. If we have been unable to make contact after 75 minutes of your flight landing time, we will consider the booking to have been cancelled and a cancellation charge will be applied.

7 Information you provide

7.1 The following applies to any information you provide to us, for example during any registration or booking process:

7.1.1 You authorise us to use, store or otherwise process any personal information that relates to and identifies you, including but not limited to your name and address, to the extent reasonably necessary to provide the services by us or our sub-contractors. If you obtain or choose to buy a service through our web site then we may collect information about your buying behaviour and if you send us personal correspondence such as e-mails or letters then we may collect this information into a file specific to you. All such information collected by us shall be referred to in these terms and conditions as "Personal Information".

7.1.2 You must ensure that the Personal Information you provide is accurate and complete and that all booking details contain your correct name, address and other requested details.

8 Liability

8.1 We promise that all services you purchase from our web site will be performed with reasonable skill and care and, as far as reasonably possible, in accordance with our agreement. We will do our best to ensure that all materials and information published on our web site are accurate, but please note that all materials and information on our web site are provided on an "as is" basis.

8.2 LandFlight.com vehicles are fully insured for passenger and third party claims as required under local law. Whilst every care will be taken, your property will be carried entirely at your own risk and no responsibility can be accepted for loss or damage. You are therefore advised to check your own travel insurance.

8.3 Any liability that we may have for our fraudulent misrepresentation or for death or personal injury resulting from our negligence is unlimited.

9 Force Majeure

9.1 Neither party shall be liable for any delay or failure to meet its obligations under this agreement due to any force majeure.

10 General

10.1 If you wish to rely on any variations to these terms and conditions, you should ensure that such variations are agreed with us in writing as soon as possible.

10.2 We may transfer or subcontract any or all of our rights and obligations under these terms and conditions at any time.

10.3 We may alter these terms and conditions from time to time and post the new version on our web site, following which all use of our web site will be governed by that version. You must check the terms and conditions on the web site regularly. Your continued use of this web site or the Service indicates your acceptance of the new version of the terms and conditions. The terms governing the purchase of any service will be the terms in place at the time of your booking.

10.4 These terms and conditions together with the privacy policy, any booking form and payment method instructions, if any, are the whole agreement between you and LandFlight.com. If you intend to rely upon any variations or other statement made by LandFlight.com or any other person, you should ensure that this is agreed in writing with us as soon as possible.

10.5 If any provision or term of these terms and conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be deleted but all other terms will remain valid.

10.6 These terms and conditions and your use of our web site are governed by the laws of the relevant part of the United Kingdom and the relevant Courts of the United Kingdom shall have the exclusive jurisdiction in relation to any disputes arising between the parties in relation to this Agreement.

10.7 Failure by either party to exercise any right or remedy under this agreement does not constitute a waiver of that right or remedy.

11 Notices

11.1 All notices shall be given:

11.1.1 to you at either the e-mail or postal address you provide during any booking process.

11.1.2 to us by either letter, email or fax at our Head Office address below -
                        LandFlight.com                                 Tel – 0121 705 6688
                        Silverline LandFlight Limited               Fax - 0121 709 0556
                        Argent House, Vulcan Road               Email - travel@landflight.com
                        Solihull, West Midlands, B91 2JY

12 Replacement

12.1 These terms and conditions, together with the privacy policy, any booking form and payment method instructions, if any, replace all other terms and conditions previously applicable to the use of our web site and/or sale of the Service.

LandFlight.com is a trading brand of Silverline LandFlight Limited a company registered in England. No. 2960695.
Registered Office - Marlborough House, Warwick Road, Solihull, B91 3DA
Head Office & Central Reservations - Argent House, Vulcan Road, Solihull, B91 2JY